Is the fifteen-minute call free?
Yes. It is only to assess whether a manual process can be fixed and roughly
what it would cost. If it is worth continuing, I propose the working session. If not, I
tell you so and that's that.
Why does the working session have a fee?
Because it is ninety minutes looking at your case properly and a written
document you can use even if someone else does the project. What is given away doesn't
get read; what is paid for does. And if we continue together, it is deducted from the
project.
Do you come to the company?
In Tenerife, yes, with no obligation, when the process can't be understood
over a video call. Some things you only see by watching how people work on a Tuesday
morning. In the rest of the Canary Islands and Spain I work remotely and we plan on-site
days when they are needed.
What size of company do you work with?
It depends less on size than it seems. What matters is that something
repeats many times the same way. A six-person company with a thousand invoices a month
is a better case than a fifty-person one with no repetitive processes.
How long does a project take?
The working session is ninety minutes and the document arrives within a
week. A typical implementation takes four to twelve weeks depending on the processes and
integrations, always with scope and price fixed before we start.
Do we need to replace our ERP or CRM?
Almost never. Most cases are solved by connecting and automating on top of
the systems you have already paid for. Replacing a core system is the most expensive and
slowest option, so it is usually the last thing I propose.
What happens with our data?
It is defined before we start: what data leaves the company, what never
leaves, and which providers are used. For sensitive information, models can be hosted
on your own infrastructure or on European servers.
Do you also build websites or run ad campaigns?
Yes, when they are part of the same plan. The website and the campaigns are
the door your clients come in through, and the process behind them is what looks after
them without anyone slipping through. What I don't do is a website on its own with
nothing behind it: if that's all it is, I'll say so and give you a name.