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AI chatbot · WhatsApp and website · Canary Islands and across SpainOpening hours, free slots, what to bring, how to get there. If an hour a day goes on answering the same things on WhatsApp, an assistant can do it: at once, at night and at weekends too, with the answers you approve. And whatever needs judgement it hands to a person, with the whole conversation.
It's what people usually call a chatbot, with one difference: it isn't a menu of buttons, and it isn't a chat that says the first thing that comes to it. It works with your answers, your diary and your team.
Opening hours, where you are, what paperwork is needed, how long it takes. It answers at once, at eleven at night or on a Sunday too, and always from the answers you have approved, not from whatever it finds online.
If your diary or booking software allows it, it looks at the free slots, offers two or three, books and sends the confirmation. Nobody at reception has to touch a thing.
When someone writes with something that needs a person, it first asks what's needed: name, what they want and for when. So whoever picks it up doesn't start from zero or have to ask it all again.
A complaint, something urgent or a question that isn't among the approved answers: it notifies the right person, with the whole conversation, on WhatsApp, by email or wherever you'll see it first.
It runs on the WhatsApp Business platform that Meta provides to companies for exactly this, and if you want, in the chat on your website too, with the same answers. One thing to maintain, in two places.
What data the AI model can see and what it can't is decided before we start and written down. What the assistant stores is stored on European servers, and at a clinic it doesn't ask for or keep anything that isn't needed to give the appointment.
Under the hood, this is applied artificial intelligence to understand and answer, and systems integration so the diary and the assistant talk to each other.
Check-in time, how to get there, where to park. The usual gets solved on its own; what needs someone, tells someone.
See the case → Clinics and practicesReception stops answering the same things between one patient and the next.
See the case → Construction and installationsWhat job, where, with photos. Whoever answers first wins the job.
See the case → The rest of the AIThe assistant is one part. The other is putting AI to read documents and answer the phone.
See the service →It replies at once, checks the diary, books and confirms. If the question goes off script, it hands the whole conversation to someone on the team.
Two days before, the patient gets a message. If they confirm, done. If they can't make it, the slot is freed and offered to the next person on the waiting list.
It answers the calls, resolves the usual queries and takes a note of the rest. Anything that needs professional judgement still goes through a person.
Manuals, contracts and procedures, indexed. You ask in plain language, it answers with what your documents say and tells you where it found it.
Fifteen free minutes to see whether the assistant is worth it in your case, or whether a few saved quick replies are enough.